FAQ

Returns

Can I return or exchange an item?

No Refunds!

We accept EXCHANGE ONLY within 10 days of receipt of purchase if merchandise is in its original condition. If the returned item is no longer in stock, an email will be sent to customer.

Any WORN or DAMAGED items will not be exchanged.

My order has arrived but it’s not as I expected. What can I do?

Our team carefully inspects all items before shipping. Therefore, it is highly unlikely for our customers to receive damaged merchandise. All returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed and store credit will be issued within seven business days.